Process Communication

How you perceive <> How you communicate

Better communication leads to… better understanding leads to… higher degree of trust leads to… lower stress.

Process Communication Model is a tool that helps you understand your own style and that of others in a simple and effective way, and so better communicate.

Have you ever experienced people “talking past each other” and not realising it? Perhaps you’ve been a victim of it or guilty of it yourself? Or have you felt yourself become stress when talking to a particular (type of) person?

PCM helps you recognise non-functional communication and fix it. But more than that it helps you choose the most appropriate way to communicate depending on whom you are talking to, and how to use communication to  remove stress.



Learn more at an upcoming seminar .

A communication model for today’s world

A major strength of PCM is that it provides a high degree of behavioural predictability. The model does not categorise people, but rather shows how all the possible personality types are in each of us, organised in our own unique order.
Personality is composed of a unique, mixture of six personality types. We can observe multiple aspects of personality, including behavioural traits, perceptual preferences, individualised motivators, unique ways of communicating and predictable, observable behaviour under stress.

PCM offers valuable methods for enhancing communication across the different personality types.

With knowledge and understanding of these behaviours we can improve the quality of our business and private relationships by facilitating the individualisation of our style of communication and leadership including our method of conflict management.

With knowledge of PCM it is possible to monitor communication interaction by interaction, to facilitate avoidance of miscommunication with clearly defined strategies to restore communication, where it has been broken. This relevant and efficient model has rapidly grown in tye US and Europe to become an essential business tool.

The predictability of distress behaviour is one of the most valuable tools in the Process Communication Model® arsenal. As a result of Dr Kahler’s observations, we know that behaviour under normal and severe stress is highly predictable. The model then provides precise methods to enhance better self-management and better management of our interpersonal relationships even under stress. Because distress behaviours are very predictable, observation of these patterns is another valuable tool for assessing personality. Each personality type has its own way of behaving depending upon the nature and intensity of the stress to which they are subject. These six predictable, observable, and reversible behavioural sequences provide insight into understanding and managing interpersonal relationship difficulties and therefore, enhancing our efficiency both at work and outside of it.

People who use the Process Communication Model® benefit from a whole range of practical tools specifically designed for successful everyday management of communication. Whether with employees, clients, partners, or colleagues; our business relationships become smoother, teams more motivated; team members accept ownership of projects and cooperate together contributing to team synergy and increased productivity with reduced stress levels.

NASA The origins of Process Communication®:

Taibi Kahler PhD introduced the Process Communication Model® (PCM) in the United States in 1978. It was developed in part through research conducted in the 1970’s whilst he was working with NASA. Dr Kahler began his award-winning research on interpersonal communication and behaviour in the late 1960s and, in the 1970s, developed it into what became known as the ‘process model.’

In 1978, Dr Terry McGuire, NASA’s Lead Psychiatrist for Manned Spaceflight, invited Dr Kahler to demonstrate the efficacy of his model in connection with astronaut selection. After comparing notes on several candidates, Dr McGuire hired Dr Kahler, commenting that 10 minutes of using his approach revealed as much or more about a candidate than a standard psychological interview of several hours. This began an extended relationship with NASA (1978-96), during which Dr Kahler worked with Dr McGuire to incorporate the model into the astronaut selection, evaluation, training and management processes and during which time Dr Kahler also translated the concepts underlying his model into behavioural terms.

The predictability of PCM was essential to Dr McGuire because using it he was able to accurately predict astronaut distress in space, important in crew selection for men working under such extreme conditions.

In 1982 Dr Kahler brought the Process Communication Model® to the business world to enable organisations to offer their people tools and an approach to communication, motivation, management, and stress management in the workplace. Since then the PCM approach has successfully benefitted well over a million people around the world.

Find out more…